Frequently Asked Questions (FAQs)
We aim to make your shopping experience as smooth and enjoyable as possible. If you have questions, you may find the answers below.
How do I place an order?
Browse our collection, select your desired items, and add them to your cart. When you’re ready, click “Checkout” and follow the simple steps to complete your purchase. We accept various payment options for your convenience.
How much is the shipping fee?
We offer FREE shipping on all U.S. orders over $100. For orders below this amount, a flat shipping fee of $4.95 will apply.
When will my order arrive?
Orders are typically processed within 1–2 business days. Once shipped, delivery generally takes 10–12 business days within the U.S. International orders may take longer depending on the destination and customs procedures.
Can I cancel my order after it has been placed?
Because we begin processing your order immediately, cancellations are not always possible. Please ensure all details are correct before confirming your purchase. If you need assistance, contact our support team as soon as possible.
Do you offer returns or exchanges?
Yes. Please refer to our Return Policy in the Legal/Policies section for complete details on eligibility, conditions, and the return process.
How can I contact customer service?
You can reach our team via email at info@nutrawellsolutions.com. We strive to respond to all inquiries within 24 hours on business days.
How do I complete the checkout process?
Once your items are in the cart, click “Checkout”. You will then be guided through entering your shipping address, selecting your payment method, and confirming your order.
What payment methods do you accept?
We accept major credit and debit cards, PayPal, and other secure payment options displayed at checkout.
Is my personal information secure?
Yes. Our website uses SSL encryption to protect your personal and payment information. For more details, please read our Privacy Policy.
Which browsers work best for your site?
For the best experience, we recommend the latest versions of Google Chrome, Mozilla Firefox, Apple Safari, or Microsoft Edge.
Do you ship internationally?
Yes, we ship to many countries worldwide. Shipping fees and delivery times vary based on your location. The exact cost will be shown at checkout.
Can I track my order?
Yes. Once your order ships, you will receive a tracking number via email so you can follow its progress.
What should I do if I receive a damaged or incorrect item?
If you receive a damaged or incorrect product, please contact us within 48 hours of delivery with your order number and photos of the item. We’ll arrange a replacement or refund promptly.
Do you offer gift cards?
Yes, digital gift cards are available for purchase and can be redeemed during checkout.
Can I change my shipping address after placing an order?
If your order has not yet been shipped, we can update your address. Please contact us as soon as possible to request the change.
